Our Management Approach

SJM is committed to upholding the highest ethical standards and proactively addressing any potential risks of activities that are against regulations across its operations. The company has focused its management approach around seven key areas:

Policies & Systems

SJM has implemented robust policies and systems to ensure ethical business practices:

Anti-Corruption & Money Laundering

SJM has a zero-tolerance policy towards corruption and money laundering. The company has implemented robust measures to mitigate these risks:

• Providing anti-money laundering training for team members
• Achieving zero significant consequences regarding customer complaints

Customer Satisfaction

Delivering exceptional customer experiences is a top priority for SJM. The company has achieved:

• Zero significant consequences regarding customer complaints

Customer Safety & Security

Ensuring the safety and security of customers is of utmost importance. SJM has:

• Met OSH regulations
• Appropriate systems to warn, monitor and protect our customers in all its operation.

Cybersecurity & Data Privacy

SJM places a strong emphasis on protecting its digital infrastructure and customer data. Key accomplishments include:

• Affirming zero cybersecurity incidents, data breaches, or related substantiated complaints

Responsible Supply Chain

SJM is committed to sustainable and ethical procurement practices. The company has:

• Enacted a Sustainable Procurement Policy since 2021
• Maintained a near 90% of total purchases awarded to local suppliers
• Monitor the amounts on green procurement

Crisis Management

SJM has established robust crisis management protocols to ensure business continuity and protect stakeholders. This includes:

• Establishment of a Risk Assessment process by the Security Team since 2022

Performance & Targets

2023 Achievements:

• Zero concluded cases of bribery, extortion, fraud, and money laundering
• Zero significant consequences regarding customer complaints
• Zero cybersecurity incidents, data breaches, or related complaints

* For details, please refer to our ESG Report at the link: Environmental, Social and Governance Reports.